Shipping Policy & FAQ
Orders Ship within 5-7 business days once order is placed.
Briggs & Rory are not responsible for any lost or damaged packages once the label is created and collected by the mail carrier, it is out of our control.
Where is my order? It says it's delivered, but I don't see it.
#1 - Did you check with a neighbor? Please check with your neighbors to see if the package was delivered to them first.
#2 - At times, delivery services indicate an order is delivered, but is not. Please give 48-72 hours for the package to show up.
#3 Should a lost/damaged package occur - The next step is to open a claim with the shipping carrier as soon as the option is available.
*Briggs & Rory is not held responsible for lost/damaged packages once in the hands of the shipping carrier.
Thank you for understanding!
Return, Exchange & Refund Policy & FAQ
Frequently asked questions about returns, refunds, and exchanges.
Contact us about all Returns, Exchanges & Refunds within 7 days of receiving your order through the contact us form below.
How do I get help with my order?
- Please submit a contact us form (located at the bottom of this page) with you name, order #, email address, detailed issue with order, and ideal resolution (i.e., return, exchange or refund).
- Your inquiry may take up to 24-48 hours to be addressed.
- Once your request is received, you will get a reply email with next steps to address the request.
What items are returnable/exchangeable?
- Within 30 days from the date of purchase.
- All products that are unused, unwashed, and in the same condition in which it was received. Therefore, in resellable condition.
- In the original packaging with everything as it was when received.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Sale/Discounted items (if applicable)
- Used products
- Any order 60 or more days from the date of purchase
The item(s) I received is damaged!
If the purchased product is damaged/faulty, reach out to us within 7 days of the delivered date. These situations will be addressed individually - case by case basis.
*pictures of item(s) will be required to provide evidence*
The order I received, had missing items or incorrect items.
If there’s a mistake with your order, reach out to us within 7 days of the delivered date.
If your order arrived with a missing item or an item was mistakenly sent to you, or the fault is otherwise our own, we will incur all shipping costs involved with the return of incorrect merchandise and shipment of corrected order.
What can items be exchanged for?
We allow the exchange of purchased items for same price exchange (ex. Small bandana for a Small bandana). If exchanging for a larger sized bandana, we will charge the customer for the difference. Once the exchange request is approved, the replacement item will be shipped to you once the original item has been received by Briggs & Rory.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the request. *Customers are responsible for paying return, exchange or refund shipping costs related to any items being shipped back.*
Briggs & Rory will not be held responsible for items lost or damaged during a return/exchange/refund shipment, so we highly recommend utilizing an insured and trackable mail service.
What are the refund options?
Refunds are issued in the original form of payment within 5-7 business days of receipt of returned merchandise. You will be refunded your amount of purchase along with any applicable sales tax.
How soon will I get my refund?
Once the item is returned > received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request.
If approved, the refund request will be processed within 5 - 7 business days after approval.
If the item(s) is rejected, it has been deemed not resellable by Briggs & Rory and a refund will NOT be processed. However, we will compensate for the return shipping cost in the case the item(s) cannot be re-sold.
We do NOT accept returns, exchanges or refunds of any customized products/items/orders.
**Briggs & Rory shall NOT be held liable for any and all claims, losses,
expenses, injuries, or damages arising out of or associated with our products.*
My question is not addressed...
If you have any questions regarding shipping, returns, exchanges or refunds, please reach out to us.